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IncidentIQ

The Technology Services Department has moved to a new online technology support system called Incident IQ (IIQ) to manage tech requests.

District users will log in with Google and easily create new support tickets using the “New Ticket” button, access four years of past ticket history, and find a knowledge base of technology tipsheets, tutorials and information.

For Technology Support, visit the IncidentIQ system to submit a ticket at:
 
 

How to Use IIQ:

  • Tipsheet: shows how to create a new ticket and shows a sample new ticket email notification.
  • Tipsheet 2: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
  • Tutorial (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.