Community Resources and Services

  • CONTACT Lancaster Helpline
    (717) 299-4855  (24 hours - 7 days a week)
    CONTACT Lancaster Helpline provides a "caring presence" to the residents of Lancaster County through the operation of a extensive Help Center. Experienced, well trained volunteers respond to callers non-judgmentally and non-persuasively. All calls are confidential, anonymous and free of charge. If you are within Lancaster County and none of our phone numbers are a local call for you, please call collect.

    No one chooses the time or place to experience a problem. In the midst of a difficult or overwhelming situation, a person may feel desperate and abandoned. CONTACT Lancaster Helpline serves as an easily accessible, sometimes life-saving resource. CONTACT Lancaster Helpline is a safe place to vent frustrations and hurts, to explore options or to ask for a referral.

    Anyone can call CONTACT Lancaster Helpline with any problem, at any time, 24 hours, seven days a week.
    Kids Line
    (717) 394-2000
    Kids Line is a service for elementary school-aged children which offers support for children at home alone or in need of someone to listen. Children may want to talk about their problems, share stories, or tell about the events of their day. Kids Line provides a caring adult listener and a safe place to talk. Not to replace 911, but as an additional resource, Kids Line is often added to the emergency numbers working adults leave by the phone for children.
    Lancaster County Children and Youth Agency
    (717) 299-7925
    The Lancaster County Children and Youth Social Service Agency is a public child welfare agency that provides protection services to Lancaster County's most vulnerable citizens - our children. The Agency's mission is to protect the health, permanency, safety and emotional well-being of children and youth at risk of abuse and neglect.

    The Children and Youth Agency is open Monday through Friday, 8:30 a.m. - 5:00 p.m. Referrals can be made to the Agency by calling 299-7925 during business hours or call toll-free - Childline - 1-800-932-0313 anytime, to make a child abuse report.

    If an emergency arises after business hours, an emergency caseworker is available by calling the Medical Bureau at 396-8085. Please utilize the emergency caseworker for those situations where a child is in immediate danger or where there is the high risk potential of life threatening injury.
    Crisis Intervention Hotline
    (717) 394-2631
    Persons experiencing frightening desperation, loss of control or suicidal depression can receive immediate, sympathetic help from the Crisis Intervention Staff.
    Suicide Prevention is a major focus of Crisis Intervention. Crisis Intervention can assist in assessing what a person needs to alleviate the immediate crisis and then link an individual to services.
    Crisis Intervention also has the responsibility and authority to arrange involuntary commitments to an inpatient mental health unit.